Infosys

Own a high‑volume queue of security questionnaires, due‑diligence assessments, RFP sections and assurance requests, delivering accurate responses within SLA. Use AI‑assisted tooling to draft answers, then verify against approved libraries, SOC 2 and ISO 27001 certifications and supporting evidence. Maintain and expand the answer library, retire stale content and flag inconsistencies. Build and curate trust‑site content for self‑serve customer queries. Track and improve metrics such as turnaround time, first‑pass accuracy and deflection rate.

2–4 years of experience in security GRC, compliance, IT audit or customer assurance. Hands‑on knowledge of SOC 2, ISO 27001 and related security frameworks. Proficiency in drafting technical responses and strong written communication skills. Ability to meet SLA targets and maintain high first‑pass accuracy. Familiarity with AI‑assisted response tools and ticket‑queue management systems.

CISA, CISSP or equivalent security certifications. Experience with cloud security frameworks (e.g., AWS Well‑Architected, Azure Security). Basic scripting or automation skills (Python, PowerShell) for evidence collection.