Front End Developer-Associate-Bangalore

<p>The Opportunity<br /><br />Join our Acceleration Center India and help shape the future of business for our diverse client portfolio across geographies and jurisdictions. You’ll work at the heart of global teams across Advisory, Assurance, Tax and Business Services—solving real client challenges through connected collaboration. We’ll help you grow your skills so you can go further. With hands-on learning, cutting-edge tools and an inclusive culture, this is your opportunity to do inspiring work that makes a difference—every day.<br /><br />As a Front End Developer-Associate, you will engage in consulting services for a variety of business applications, helping clients optimize operational efficiency. You will analyze client needs, implement software solutions, and provide training and support for seamless integration and utilization of business applications, enabling clients to achieve their strategic objectives. As an Associate, you will focus on learning and contributing to client engagement and projects while developing your skills and knowledge to deliver quality work. You will be exposed to clients to learn how to build meaningful client connections, manage and inspire others, and grow your personal brand by deepening your technical knowledge of firm services and technology resources.<br /><br />In this role at PwC Acceleration Center India, you will leverage a broad understanding of various software solutions to assist clients in optimizing operational efficiency through analysis, implementation, training, and support. Within our Commercial & Service Excellence practice, you will be part of a dynamic team that values curiosity, adaptability, and reliability. You will have the opportunity to develop a deeper understanding of the business context and how it is changing, using critical thinking to break down complex concepts and generate new ideas to solve problems.<br /><br />Responsibilities<br /><span style="color: #000000;">Understanding of Gen AI, Agentic AI and conversational AI experiences across voice and digital channels, including chatbots, voice bots, and multi-modal agents<span style="background-color: #c6c6c6;"> </span></span></p><ul><li><span style="color: #000000;">Understanding of CCaaS platform capabilities and how AI solutions integrate into IVR, routing, and agent workflows<span style="background-color: #c6c6c6;"> </span></span></li></ul><ul><li><span style="color: #000000;">Develop, test, and maintain responsive web applications for agent desktop, supervisor dashboards, and admin consoles within the CCaaS platform<span style="background-color: #c6c6c6;"> </span></span></li></ul><ul><li><span style="color: #000000;">Implement real-time UI updates for call/chat status, queue metrics, and agent presence using WebSockets or similar technologies<span style="background-color: #c6c6c6;"> </span></span></li></ul><ul><li><span style="color: #000000;">Translate UX/UI designs (Figma/Sketch) into pixel-accurate, accessible, cross-browser compatible components<span style="background-color: #c6c6c6;"> </span></span></li></ul><ul><li><span style="color: #000000;">Integrate frontend applications with REST/GraphQL APIs and backend telephony/CTI services<span style="background-color: #c6c6c6;"> </span></span></li></ul><ul><li><span style="color: #000000;">Collaborate with backend, QA, and product teams in an Agile/Scrum environment<span style="background-color: #c6c6c6;"> </span></span></li></ul><ul><li><span style="color: #000000;">Write clean, reusable, well-documented, and testable code (unit/integration tests)<span style="background-color: #c6c6c6;"> </span></span></li></ul><ul><li><span style="color: #000000;">Optimize application performance for low-latency, high-concurrency contact center environments<span style="background-color: #c6c6c6;"> </span></span></li></ul><ul><li><span style="color: #000000;">Debug and resolve production issues, including those related to real-time voice/chat interaction states<span style="background-color: #c6c6c6;"> </span></span></li></ul><ul><li><span style="color: #000000;">Participate in code reviews and contribute to frontend architecture decisions<span style="background-color: #c6c6c6;"> </span></span></li></ul><ul><li><span style="color: #000000;">Stay current with CCaaS industry trends (omnichannel, WebRTC, CTI integrations)<span style="background-color: #c6c6c6;"> </span></span></li></ul><ul><li><span style="color: #000000;">Collaborate closely with architects, conversation designers, developers, and product owners to deliver production-grade AI solutions<span style="background-color: #c6c6c6;"> </span></span><br /><br />What You Must Have<br /><br />- At least a Bachelor's degree in one of the following fields of study: Accounting, Computer and Information Science, Finance, Information CyberSecurity, Information Technology, Management Information Systems<br />- At least 2 years of experience<br />- Oral and written proficiency in English required<br /><br />What Sets You Apart<br /></li></ul><ul><li><span style="color: #000000;">Experience with a modern frontend framework: React.js (preferred), Angular, or Vue.js to build responsive and dynamic web applications including performance optimization and advanced patterns (hooks, memorization, code-splitting) Familiarity with state management (Redux, Context API, Zustand, etc.)<span style="background-color: #c6c6c6;"> </span></span></li></ul><ul><li><span style="color: #000000;">Understanding of RESTful APIs and asynchronous data handling<span style="background-color: #c6c6c6;"> </span></span></li></ul><ul><li><span style="color: #000000;">Experience with version control (Git)<span style="background-color: #c6c6c6;"> </span></span></li></ul><ul><li><span style="color: #000000;">Basic understanding of responsive design and cross-browser compatibility<span style="background-color: #c6c6c6;"> </span></span></li></ul><ul><li><span style="color: #000000;">Good problem-solving and debugging skills<span style="background-color: #c6c6c6;"> </span></span></li></ul><ul><li><span style="color: #000000;">Designing and prototyping user interfaces with a focus on usability and accessibility, utilizing Figma and HTML5<span style="background-color: #c6c6c6;"> </span></span></li></ul><ul><li><span style="color: #000000;">Proficiency in software development using Python, JavaScript, Java, or similar programming languages<span style="background-color: #c6c6c6;"> </span></span></li></ul><ul><li><span style="color: #000000;">Strong experience in REST API integration, authentication mechanisms, and cloud-based services<span style="background-color: #c6c6c6;"> </span></span></li></ul><ul><li><span style="color: #000000;">Experience with vector databases, embeddings, and knowledge base design for retrieval workflows<span style="background-color: #c6c6c6;"> </span></span></li></ul><ul><li><span style="color: #000000;">Strong proficiency in JavaScript/TypeScript, HTML5, and CSS3<span style="background-color: #c6c6c6;"> </span></span></li></ul><ul><li><span style="color: #000000;">Experience with charting/data visualization libraries (Chart.js, D3.js, Recharts)<span style="background-color: #c6c6c6;"> </span></span></li></ul><ul><li><span style="color: #000000;">Hands-on experience with unit/integration testing (Jest, React Testing Library) and a strong testing mindset<span style="background-color: #c6c6c6;"> </span></span></li></ul><ul><li><span style="color: #000000;">Familiarity with CI/CD pipelines and cloud platforms (AWS/Azure/GCP)<span style="background-color: #c6c6c6;"> </span></span></li></ul><ul><li><span style="color: #000000;">Solid understanding of responsive design, cross-browser compatibility, and web performance optimization<span style="background-color: #c6c6c6;"> </span></span></li></ul><ul><li><span style="color: #000000;"><i><span></span></i><span style="background-color: #c6c6c6;"> </span><i>Platforms & Technologies:</i><span style="background-color: #c6c6c6;"> </span><span></span><span style="background-color: #c6c6c6;"> </span></span><ul><li><span style="color: #000000;">Conversational AI platforms: Google Dialogflow CX, Kore.ai, Amazon Lex, AWS AI Agents<span style="background-color: #c6c6c6;"> </span></span></li></ul><ul><li><span style="color: #000000;">CCaaS platforms: Amazon Connect, NICE CXone Mpower, Genesys CX<span style="background-color: #c6c6c6;"> </span></span></li></ul><ul><li><span style="color: #000000;">Cloud & serverless: AWS (Connect, Lambda, Lex), Azure, Google Cloud Platform (GCP)<span style="background-color: #c6c6c6;"> </span></span></li></ul><ul><li><span style="color: #000000;">Version control: GitHub<span style="background-color: #c6c6c6;"> </span></span></li></ul><ul><li><span style="color: #000000;">Cisco UCCE, PCCE, and Webex is a plus<span style="background-color: #c6c6c6;"> </span></span></li></ul></li><li><span style="color: #000000;"><i><span></span></i><span style="background-color: #c6c6c6;"> </span><i>Methodologies & Tools:</i><span style="background-color: #c6c6c6;"> </span></span><ul><li><span style="color: #000000;">Experience working in SAFE Agile / Agile / Scrum development environments<span style="background-color: #c6c6c6;"> </span></span></li></ul><ul><li><span style="color: #000000;">Familiarity with CI/CD pipelines, LLMOps practices, and cloud-native development is a plus<span style="background-color: #c6c6c6;"> </span></span></li></ul></li><li><span style="color: #000000;"><span></span><span style="background-color: #c6c6c6;"> </span><i>Preferred / Good-to-Have Skills</i><span style="background-color: #c6c6c6;"> </span></span><ul><li><span style="color: #000000;">Working knowledge of WebRTC, SIP, or real-time communication protocols<span style="background-color: #c6c6c6;"> </span></span></li></ul><ul><li><span style="color: #000000;">Experience with WebSockets, Socket.io, or other real-time/event-driven architectures at scale<span style="background-color: #c6c6c6;"> </span></span></li></ul><ul><li><span style="color: #000000;">Familiarity with CTI (Computer Telephony Integration) concepts and telephony data models<span style="background-color: #c6c6c6;"> </span></span></li></ul><ul><li><span style="color: #000000;">Knowledge of accessibility standards (WCAG) and experience implementing them in production<span style="background-color: #c6c6c6;"> </span></span></li></ul><ul><li><span style="color: #000000;">Experience with micro-frontend architecture or monorepo setups (Nx, Turborepo)<span style="background-color: #c6c6c6;"> </span></span></li></ul><ul><li><span style="color: #000000;">Exposure to performance monitoring/observability tools (Datadog, New Relic, Sentry)<span style="background-color: #c6c6c6;"> </span></span></li></ul></li></ul><br>